Why Us?

Why Choose Euphoria Telecom?

We’re not just selling a product – we’re sharing a passion

On the surface, Euphoria Telecom is a world-class Voice over IP, cloud-based telephone and PBX service provider. Look a little deeper, however, and you’ll discover that it’s a lot more than just that.

“Euphoria is a solution. A solution born of the passionate belief that customers deserve more.”

“I must commend you and your team, not only for an excellent product – but beyond expected customer service! At times, we kept asking ourselves “what’s the catch”, as everything seemed too good to be true. Speed of service delivery, ease of processing our application, prep and installation and support. This is not only from me, but my team as well – they cannot stop singing Euphoria Telecom’s praises. My only regret is that I did not switch sooner! Keep up the excellent work and looking forward to a long and fruitful relationship! “ Phillip Meyer the managing director of Capsol

 

 Live Interview of our Managing Director on SAFM

 

Watch a Live TV Interview with the Euphoria Directors on the business show Wynslyn —->

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Good Reasons to Choose Euphoria Telecom

Customer Centric Service

At Euphoria we don’t subscribe to the sub-standard service levels that are expected in South Africa. We understand the dynamic: YOU PAY US for good service. If this is not provided, you will go somewhere else. At Euphoria we know this: Without our clients, we are nothing.

Our 30-day contract is testament to our focus on excellent customer service. It is entirely in our interest to keep you happy and not to lock you in a contract with complex exit clauses. You are free to leave whenever you are unhappy. Being customer centric is therefore our first priority and makes up the heart of our operation. Our very first client, Altech Isis, is still with us today and this illustrates our commitment to keeping our clients satisfied. We understand that we exist because of our clients; our livelihood is the small business owner.

Local Innovation made In South Africa

Euphoria Telecom is a proud proprietary cloud PBX system which was designed and built in South Africa. This means we have a comprehensive understanding of the infrastructure challenges in South Africa that a foreign system would not have. We understand the limitations of the local internet system and how to manage the business telephony environment.

In addition, we also do business in South Africa; therefore we have insight into the business dynamics, the socio-political environment and the various influences on small business owners in SA. When you partner with us, you will be supported by people who understand the nuts and bolts of our system. Our mission is to constantly improve our system and to exceed your expectations of our product.

True Cloud Platform

We offer a true cloud PBX platform with all the associated and expected flexibility and scalability. You can opt to include as much (or as little) integration as your business requires and this can be altered at any time as your business grows or condenses.

You will only pay for what you need and use with Euphoria. Cloud is 100% flexible. You can have as many extensions as you need and change this whenever you want. This system results in a far more efficient use of your financial resources by being infinitely scalable and accommodating.

Ethical and Transparent

Our mission is to build an enduring business – we are in it for the long haul. Thus, we invest in successful and long term relationships where our service can add the maximum value.

The 30-day contract from Euphoria Telecom offers proof that we are committed to ethical and transparent customer service. In addition, we are committed to treating our customers ethically and we will only ever sell you what you need. Our system is 100% transparent as reporting happens in real-time, so you will always know exactly how much, when and where you are spending money.

Professional & Proficient

As a small business owner, you know that your first customer contact has significant influence on customer acquisition and retention, therefore your business telephony system is the lifeblood of your business. You need to choose and invest in a professional, all-inclusive telephony system to provide your business with a reliable and high-tech communication infrastructure.

Automation is the key to consistent and dependable customer service and as your business grows, you will need to increasingly rely on automation to offer the best possible customer service. This ensures successful and effortless first contact with the aim of connecting the caller to the best service consultant in the shortest amount of time.

Euphoria Telecom constantly invests in the development of our system and we treat it as a dynamic and on-going challenge to meet the needs of our customers. You can rest assured that when you invest with us, you will get a professional and highly competent business telephony system that will improve your business efficiencies and elevate your operational structure.

Euphoria Telecom is a high-value, professional business with a dedicated management team who invests in technology and human resources with the goal to develop the best business telephony system on the continent. Partnering with us will be one of the best decisions you make for your call centre, start-up or enterprise business.

It just Works!

No complex setups, no steep learning curves. We’ve done the work for you, giving you all the control with none of the headaches.

Grow with us, We'll grow with you

Infinitely flexible, you can scale up, scale down or shuffle around at any point. Euphoria Telecom will never be a burden when times are tough, and we won’t let you down when you’re spreading your wings.

Uncomprising Quality

Every part of Euphoria Telecom – hardware, software, and staff – is run through stringent quality control procedures to ensure we deliver not just a world-class product, but world-class service as well.

24/7 Emergency Support

We love Euphoria Telecom, and our goal is to make sure our customers do too. If you’re part of our family (and all our customers are) you’ll get our full support, every step of the way.

What our customers are saying

  • You guys really have a good product, since we switched from VOX to euphoria we have had no issues with line quality or anything else. As the business expands we simply add extensions and it cannot be easier. So thank you for the good service.
    Gerhard Krüger of The Dev Factory
  • I absolutely love your product! I show it off all the time. I can track my costs, I don't have to deal with Telkom - the minute I saw your product, I took to it like a duck to water. I have already sold your product to some of our clients at zero mark-up - it is that good!
    Brad Morein, Commercial ICT
  • Euphoria enabled us to ‘close the deal’. No other provider could or would deliver a functional call centre in the time frame we required. The simplicity of the integration went far beyond our expectation, it gave the term ‘plug and play’ new definition, very few setups works this well from day one, The guys know what they are doing and they do it well.
    Martin Lubbe of Altech Isis
  • Euphoria enabled us to ‘close the deal’. No other provider could or would deliver a functional call centre in the time frame we required. The simplicity of the integration went far beyond our expectation, it gave the term ‘plug and play’ new definition, very few setups works this well from day one. The guys know what they are doing and they do it well.
    Martin Lubbe, Altech Isis
  • The service and support we have received from Euphoria has been really good and we will definitely recommend them to others that require control over their telephone system.
    Jodine Landman, Everlytic
  • The Euphoria PBX is working very well and has the best user interfaces I’ve come across. No contracts either. We bought “Yealink” handsets which are working well, especially for the price!
    Hein Koen of FLICKSWITCH

Enterprise Class System – Reliable and Secure

Reliability

Euphoria Enterprise Cloud PBX services are designed to meet 99. 9% availability. The application software, IP connectivity, and call completion are highly available and reliable. All Euphoria Telecom services are designed with redundant diversity. The Euphoria Telecom infrastructure is based at Teraco Data Environments. Euphoria Telecom is connected to the backbone of two major voice network suppliers in South Africa.

The whole system design ensures continued availability even with the failure of servers and/or databases. The main data center, at Teraco Isando Johannesburg, is a class “A” facility with full power redundancy, including onsite generator backup.

Scalability

All of our services are designed to be linearly scalable, meaning you can add as many sites or as many phones at a single site as you want. With no capital, resource, bandwidth, or technical constraints within our environment, your growth is boundless whether you have 100, 1,000, or 10,000+ employees in your company.

Security

Euphoria Telecom is designed with multiple layers of security.

  • Our online portal (TMS) uses 256bit encryption for client access, the same level as Internet banking.
  •  Users do not require access to sip details to use the system, this increases the security as information cannot be leaked through your employees.
  • Our system picks up irregular calling patterns similar to that of a hacked account and blocks the calls before they are connected.
  • Each account has a credit limit which is the last line of defence against abuse of an account. Once a credit limit has been reached, new calls cannot be initiated until the credit limit is increased or a payment is processed against the account.
  • Our systems are updated, patched and improved constantly, so you can relax.

Support

Every part of Euphoria Telecom – hardware, software, and staff – is run through stringent quality control procedures to ensure we deliver not just a world-class product, but world-class service as well.

Service

Euphoria Telecom is committed to delivering outstanding service and support that is flexible and responsive to customer needs. Technical support is available by telephone and email at no additional charge for the life of your service.  Our online support portal is filled with videos and how to information for making use of the system.

Management

With Euphoria Telecom’s cutting edge TMS Portal, it’s quick and easy for users to access reports, call recordings and their transaction history.

  • With our sophisticated billing process, Euphoria Telecom can provide authorised administrators online, real-time access to bills and call detail reports (CDRs).
  • You’ll always know the exact telecom spend and call logs for every user, regardless of where the phones are located.
  • Call centre managers can monitor the call queues, see the status of all agents, dynamically add and remove agents when the need arises. This can be done from remote locations or onsite, all that is needed is a web browser and an Internet connection.

API - System Integration

The Euphoria Telecom API interface opens up boundless potential to improve workflow and efficiency within your organisation.

Euphoria Telecom has two API versions: an XML interface and a C# Sharp DLL, both allow for secure integration of your Cloud PBX with your own in-house systems. Using the Euphoria Telecom API we have completed a full integration with Sales Force, the leading cloud based CRM that can be used with the Enterprise Cloud PBX. The API is available with the Enterprise Cloud PBX plan.

ViBE

ViBE Technology is offered by Euphoria Telecom, it is an impressive patent pending technology that aids voice traffic and reduces voice traffic’s bandwidth consumption.

ViBE does a few things well, which include:

  • Creating a Virtual Private Network (VPN) tunnel from your premises to our Cloud PBX environment.
  • Strips the voice packets of repetitive data, leaving only the clean voice packets to travel the journey from your phone to our Cloud PBX, reducing bandwidth consumption by as much as 70%
  • Allows for in call fail over to an alternate (backup) connection
  • Allows for RAIN mode where the calls are sent over two connections simultaneously.
  • Allows Euphoria Telecom to consistently monitor the quality and status of the connection.

Where our Cloud PBX Servers are Located?

We chose the Teraco JB1 data centre in Isando Johannesburg for our Cloud PBX environment. Teraco data centres are to computers what the platinum suite at the Mount Nelson Hotel is to humans. It is a computers happy place, where everything is controlled to ensure they run smoothly all the time.  For example here are a few points on the environment.

Environment

  • Multiple cooling zones with independent CRAC units
  • Temperature controlled and maintained between 22°C and 30°C
  • Relative humidity maintained between 40% and 60%
  • Hot aisle containment
  • Data centre positive pressure to ensure a dust-free environment
  • Independent humidity and temperature monitoring in all plenums

For a full list of the the date centre aspects please learn more here

Watch the video opposite to go inside Teraco. It is truly state of the art environment and a very good example of what the Cloud actually is.

Hundreds of businesses have already chosen Euphoria Telecom. Are You Ready for the Next Generation in Business Communications?

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