Euphoria Telecom was built on the belief that customers deserve more
Watch: Meet our CEO
At Euphoria, we don’t subscribe to the sub-standard service levels that are expected in South Africa. We understand the dynamic: YOU PAY US for good service. If this is not provided, you will go somewhere else. We realise that without our clients we are nothing.
Our 30-day contract is testament to our focus on excellent customer service. It is entirely in our interest to keep you happy and not to lock you in a contract with complex exit clauses. You are free to leave whenever you want. Being customer centric is therefore our first priority and makes up the heart of our operation. Our very first client, Altech ISIS, is still with us today and this illustrates our commitment to keeping our clients satisfied. We understand that we exist because of our clients; our livelihood is the small business owner.
Local innovation made in South Africa
Euphoria Telecom is a proud proprietary cloud PBX system that was designed and built in South Africa. This means we have a comprehensive understanding of the infrastructure challenges in South Africa that a foreign system would not have. We understand the limitations of the local internet system and how to manage the business telephony environment.
In addition, we also do business in South Africa, which means we understand the business dynamics, socio-political environment and various factors that impact small business owners in SA. When you partner with us, you will be supported by people who understand the nuts and bolts of our system. Our mission is to constantly improve our service offering and to exceed your expectations of our product.
A true cloud platform
We offer a true cloud PBX platform with all the associated and expected flexibility and scalability. You can opt to include as much (or as little) integration as your business requires and this can be altered at any time as your business grows or condenses.
You will only pay for what you need and use with Euphoria. Cloud is 100% flexible. You can have as many extensions as you need and change this whenever you want. This system results in a far more efficient use of your financial resources by being infinitely scalable and accommodating.
Ethical & transparent
Our mission is to build an enduring business – we are in it for the long haul. This is why we invest in successful and long-term relationships where our service can add maximum value.
The 30-day contract from Euphoria Telecom offers proof that we are committed to ethical and transparent customer service. In addition, we are committed to treating our customers ethically and we will only ever sell you what you need. Our system is 100% transparent – reporting happens in real time, so you will always know exactly how much, when and where you are spending money.
Professional & proficient
As a small business owner, you know that your first customer contact has significant influence on customer acquisition and retention, therefore your business telephony system is the lifeblood of your business. You need to choose and invest in a professional, all-inclusive telephony system to provide your business with a reliable and high-tech communication infrastructure.
Automation is the key to consistent and dependable customer service and as your business grows, you will need to increasingly rely on automation to offer the best possible customer service. This ensures successful and effortless first contact with the aim of connecting the caller to the best service consultant in the shortest amount of time.
Grow with us. We’ll grow with you
Infinitely flexible, you can scale up, scale down or shuffle around at any point. Euphoria Telecom will never be a burden when times are tough, and we won’t let you down when you’re spreading your wings.
Every part of Euphoria Telecom – hardware, software, and staff – is run through stringent quality control procedures to ensure we deliver not just a world-class product, but world-class service as well.
24/7 Emergency support
We love Euphoria Telecom, and our goal is to make sure our customers do too. If you’re part of our family (and all our customers are) you’ll get our full support, every step of the way.
When it comes to world-class
customer service, we mean business
“Thank you so much once again for your ongoing speedy assistance. It is rare these days and really appreciated!“
Andrea Buhanan – The Officezone