IVR – Interactive Voice Response
A powerful automated VoIP business service that replaces the need for a receptionist and can be used to direct calls or play answers based on a series of questions.. It is also known as a Digital Receptionist or AA – Auto Attendant
A ring group is a way for a set of extensions to share the distribution of incoming calls. Typically support, sales, and accounting would have ring groups to share the incoming calls among employees of a company.
A hunt list is set up to find the the first and most suitable available person to answer the phone. A hunt can be setup to ring one person at a time until the first available person answers. In comparison a Ring group will ring the entire group of people at the same. Hunt lists can be setup to hunt through multiple ring groups if necessary, ie. Sales group can be rung first, if no one answers the accounts group of extensions will begin to ring etc.
Multi Device Extension
The multi device extension feature permits an incoming phone call to ring not only your number, but also a standard PSTN number along with any other number(s) simultaneously.
DND – Do Not Disturb
A setting that lets you forward all incoming calls to your voicemail and your phone never rings.
Conference Bridge is used to connect multiple people over a phone line or broadband Internet connection such as for a conference call.
ONA – One Number Access
Euphoria One Number Access allows you to specify up to four phone numbers to ring when the caller calls on one specified number.
Follow Me, Find Me
Euphoria’s Follow Me, Find Me is a call hunting feature that allows you to enter up to five phone numbers to ring in sequence.
PBX – Private Branch Exchange
An IP PBX is a private branch that switches calls between VoIP (Voice over Internet Protocol or IP) users on local lines while allowing all users to share a certain number of external phone lines.
LNP – Local Number Porting
Local Number Portability (LNP) enables consumers in South Africa to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another.
G729 – Voice Codec
The G729 codec is the most efficient way to transport of voice over low bandwidth networks such as in South Africa.
TCP/IP – Transmission Control Protocol/Internet Protocol
The Internet protocol suite is the set of communications protocols that implements the protocol stack on which the Internet and many commercial networks run. It is part of the TCP/IP protocol suite, which is named after two of the most important protocols in it: the Transmission Control Protocol (TCP) and the Internet Protocol (IP), which were also the first two networking protocols defined.
SIP – Session Initiation Protocol
The Session Initiation Protocol (SIP) is an application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. These sessions include telephone calls and conferences, any voice activity on the Internet is generally using the SIP protocol to transfer and manage the voice data,
RTP – Real-time Transport Protocol
The Real-time Transport Protocol (or RTP) defines a standardized packet format for delivering audio and video over the Internet.
DTMF – Dual-tone Multi-frequency
Dual-tone multi-frequency (DTMF) signaling is used for telephone signaling over the line in the voice-frequency band to the call switching center.
QOS – Quality of Service
Quality of Service (QoS) refers to control mechanisms that can provide different priority to different users or data flows, or guarantee a certain level of performance to a data flow in accordance with requests from the application program.
NAT – Network Address Translation
Network Address Translation (NAT) involves re-writing the source and/or destination addresses of IP packets as they pass through a router or firewall. Most systems using NAT do so in order to enable multiple hosts on a private network to access the Internet using a single public IP address.
DMZ – Demilitarized Zone
A DMZ is a network area that sits between an organization’s internal network and an external network, usually the Internet. Typically, the DMZ contains devices accessible to Internet traffic, such as Web (HTTP ) servers, FTP servers, SMTP (e-mail) servers and DNS servers.
DHCP – Dynamic Host Configuration Protocol
DHCP is a set of rules used by communications devices such as a computer, router or network adapter to allow the device to request and obtain an IP address from a server which has a list of addresses available for assignment.
WAN – Wide Area Network
Wide Area Network (WAN) is a computer network that covers a broad area (i.e., any network whose communications links cross metropolitan, regional, or national boundaries). Or, less formally, a network that uses routers and public communications links. Contrast with personal area networks (PANs), local area networks (LANs), campus area networks, (CANs), or metropolitan area networks (MANs) which are usually limited to a room, building, campus or specific metropolitan area (e.g., a city) respectively. The largest and most well-known example of a WAN is the Internet.
LAN – Local Area Network
A local area network is a computer network covering a small geographic area, like a home, office, or group of buildings.
PPPoE – Point-to-Point Protocol over Ethernet
Point-to-Point Protocol over Ethernet, is a network protocol for encapsulating point-to-point protocol frames in Ethernet frames.
VPN/IPSec – Virtual Private Network/Internet Protocol Security
A virtual private network (VPN) is a private communications network often used by companies or organizations, to communicate confidentially over a public network. VPN traffic can be carried over a public networking infrastructure (e.g. the Internet) on top of standard protocols, or over a service provider’s private network.
UPnP – Universal Plug and Play
Universal Plug and Play (UPnP) is a set of computer network protocols promulgated by the Universal Plug and Play Forum. The goals of UPnP are to allow devices to connect seamlessly and to simplify the implementation of networks in the home (data sharing, communications, and entertainment) and corporate environments.
IP – Internet Protocol
Internet Protocol is the computer networking protocol used on the Internet.
This code is a physical interface often used for terminating telephone wires.
This code is a physical interface often used for terminating network cables.
VoIP – Voice Over Internet Protocol
Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
Cloud (Hosted) PBX
A Cloud PBX system delivers PBX functionality as a service, available over the Internet. Euphoria business services delivers powerful Cloud PBX calling features combined with local and long distance services.