Euphoria integrations

Euphoria connects to the tools your business already runs on — CRMs, helpdesks, collaboration platforms and industry-specific software. Out-of-the-box integrations for the most-used systems, plus a REST API for everything else.

Interlinked metal chain — connecting your phone system to the tools your business runs on

Our system seamlessly integrates with

Helpdesk & Customer Service

Euphoria + Zendesk

Connect Euphoria to Zendesk for end-to-end customer service workflow. Inbound calls trigger an instant screen-pop showing the customer's ticket history, account details and prior conversations. Outbound calls log automatically against the relevant ticket, agents can click-to-dial straight from any ticket, and call recordings link to the ticket for full audit context.

What it does

Inbound caller screen-pop with full ticket history
Automatic ticket creation for unmatched callers
Click-to-dial from any ticket
Auto-logging of call duration and outcome
Recording link attached to ticket

Industry fit: Best for support-heavy businesses: retail, ecommerce, automotive, hospitality.

Visit Zendesk

CRM & Business Suite

Euphoria + Zoho

Euphoria connects to Zoho CRM, Zoho Desk and the wider Zoho business suite. Click-to-call from any contact, account or lead record. Inbound calls open the matching contact automatically. Call activity logs back into the CRM with full duration, recording link and outcome — so reps don't have to manually update the system after every call.

What it does

Click-to-dial from Zoho CRM, Desk and One
Inbound contact screen-pop
Automatic call activity logging
Outcome and disposition write-back
Recording link on the contact record

Industry fit: Best for sales-led businesses: financial services, insurance, automotive, B2B.

Visit Zoho

Helpdesk & Ticketing

Euphoria + Freshdesk

Euphoria's Freshdesk integration connects voice to your support ticketing workflow. Inbound calls automatically match to existing tickets where one exists, or create a new ticket on the fly. Agents see the full customer history — prior tickets, satisfaction scores, contract status — the moment a call is answered. Calls are logged back to the ticket with duration, outcome and recording.

What it does

Inbound ticket match and screen-pop
Automatic ticket creation for new calls
Click-to-dial from any ticket or contact
Call activity and recording auto-logged to the ticket
Customer history visible before pickup

Industry fit: Best for service operations: retail, ecommerce, medical practices, B2B support teams.

Visit Freshdesk

Unified Communications

Euphoria + Microsoft Teams

For businesses already running Microsoft Teams for internal collaboration, Euphoria adds full external voice — make and receive business calls directly inside the Teams app. No switching between tools, no juggling separate softphones. Your business number rings in Teams; outbound calls dial through Euphoria; everything is recorded and logged the same way as a normal Euphoria call.

What it does

Make and receive Euphoria calls inside Teams
Use your existing Teams contact list and presence
Call recording and reporting still apply
Single sign-on via your Microsoft 365 account
No separate softphone app to install

Industry fit: Best for Microsoft-shop businesses: financial services, legal, professional services, corporates.

Visit Microsoft Teams

Debt Collection Software

Industry-specific

Euphoria + Excalibur

Built specifically for the South African debt collection industry. Euphoria's predictive dialler, recording and disposition tooling integrates directly with Excalibur's collections software so agents work inside one combined view. Account information, payment history and call outcomes flow between systems automatically — no double-keying, no swivel-chairing.

What it does

Predictive dialler integrated with Excalibur account loading
Automatic disposition write-back to Excalibur
Recording links on the Excalibur account file
Real-time agent state synchronisation
Compliance-aligned recording retention

Industry fit: Built specifically for SA debt collection agencies.

Visit Excalibur

Connect Euphoria to anything via our REST API

Beyond the out-of-the-box integrations above, Euphoria provides a documented REST API for custom integrations with proprietary platforms — practice-management systems (GoodX, Healthbridge, MedEDI), dealer-management systems, ERPs (SAP, Sage, Acumatica), policy-administration systems, project-management platforms (Procore) and more. Inbound screen-pop, click-to-dial, call activity write-back and outbound dialler control — all available through the API.

Talk to our team

Frequently asked

Integration questions, answered

Which CRM systems does Euphoria integrate with?

Euphoria integrates out of the box with Zendesk, Zoho, Freshdesk and Microsoft Teams. We also offer an open REST API for custom integrations with proprietary CRMs, ERPs and industry-specific platforms (GoodX, Healthbridge, MedEDI, SAP, Sage, Procore and others).

Do I need a developer to set up an integration?

No. The standard integrations with Zendesk, Zoho, Freshdesk, Microsoft Teams and Excalibur are configurable from the admin console — no developer required. For custom integrations via the API, you'll need someone technical (yours or one of our partners), but the platform side is straightforward.

What does the integration actually do?

Two main things: (1) inbound calls trigger a screen-pop showing the customer record, ticket or account in your CRM, so agents see full context before they answer; (2) call activity (duration, outcome, recording link) writes back to the CRM automatically, so reps don't have to update the system manually after every call.

Is there a charge for integrations?

Standard integrations (Zendesk, Zoho, Freshdesk, Microsoft Teams) are included in your Euphoria platform package. The Excalibur integration is included for debt-collection clients. Custom API integrations may have one-time setup costs depending on complexity — chat to our team for a specific quote.

Can I integrate Euphoria with my own custom system?

Yes. Euphoria provides a documented REST API that supports inbound screen-pops, click-to-dial, call activity write-back and outbound dialler control. We have customers integrating with proprietary practice-management, dealer-management, ERP and policy-administration systems via the API.

Will my call recordings still work through an integration?

Yes. All of our integrations preserve full call recording, retention, role-based access controls and POPIA-compliant audit logs. The integration adds a link to the recording on the corresponding CRM record — it does not change how recordings are stored or secured.

Ready to connect Euphoria to your stack?

Get a custom quote — we'll set up your integrations as part of onboarding.

Get a Free Quote Or call 087 222 9911