It all began with three, young professionals dealing with the trials of PBX’s and business communication systems. Long contracts, high call costs and opaque billing were a big part of the problem. The fact that important management features were inevitably expensive extras was also galling.
All this was compounded by the complete lack of customer service and support, leaving customers powerless and tied into a system that simply didn’t fulfill their needs. These three professionals believed, without a doubt, that a solution was not only possible, but desperately needed. So they joined forces and created one.
The concept was simple: a powerful, comprehensive telephony solution that would be affordable, scalable, and simple to use. Customer service would be a priority, quality was non-negotiable, and complete transparency was to be maintained at all times. After 2 years of research and development aimed specifically at South African telephony requirements and infrastructure, Euphoria Telecom was born. For a more detailed version read A Euphoric Story on our Blog.
General Company Overview
Euphoria Telecom is a provider of proprietary Cloud PBX communication services for businesses in South Africa. The business was formed in 2010, after years of research and development towards a cloud-based PBX system that could effectively reduce overall costs significantly by doing away with expensive installation, training and support costs. After three years of impressive growth Euphoria Telecom offers a complete business communication solution that combines the characteristics of sophisticated PBX solutions with the ease and cost efficiency of VoIP.
- The business has built up an impressive customer base in excess of 600 business customers
- Euphoria Telecom is incorporated in South Africa with the corporate head office situated in Cape Town, South Africa.
- The company is owned 100% by the current management team, and the business is headed up by George Golding, Conrad De Wet and Rafal Janik.
Express Cloud PBX
The Express Cloud PBX is designed for general business purposes with all round functionality that fits the requirements of most businesses.
Enterprise Cloud PBX
The Enterprise Cloud PBX is a business version of Euphoria Telecom’s services with the functionality, scalability, reliability and security to meet the demanding needs of small to medium enterprises.
The Integrator Cloud PBX is a completely integrated version of Euphoria Telecom’s services with reduced call rates, an auto-dialer, integration into Sales Force and other prominent Cloud Services. It has all the functionality, scalability, reliability and security to meet the demanding needs of medium to large enterprises.
Euphoria Telecom now boasts over 600 business customers right across the spectrum from start-up businesses to publicly listed companies.
Altech Isis, Galaxy and Co, Groupon, Net1 Applied Technologies, Caturra Coffee, Steyn City, Cell C Franchise, Xeon Logistics, Affinity Health, Romans Pizza, Rosetta Coffee, Truth Coffee, Accounting Professional Training, Cosoft, Auto Prism, Grant Thornton Financial Services, Bach Accountants, Habitat for Humanity, BEEE Exchange Advisors and hundreds more.
To push the boundaries, to constantly innovate and develop the most comprehensive, customer-centric business telephone service in Africa.
To be Africa’s most customer-centric company, providing ground breaking, cost effective telephone services to businesses across the continent.
Our Cloud Servers Location
We chose the Teraco JB1 data centre in Isando Johannesburg for our Cloud PBX environment. Teraco data centres’ are to computers what the platinum suite at the Mount Nelson Hotel is to humans. It is a computers happy place, where everything is controlled to ensure they run smoothly all the time. For example here are a few points on the environment.
- Multiple cooling zones with independent CRAC units
- Temperature controlled and maintained between 22°C and 30°C
- Relative humidity maintained between 40% and 60%
- Hot aisle containment
- Data centre positive pressure to ensure a dust-free environment
- Independent humidity and temperature monitoring in all plenums
For a full list of the data centre aspects please learn more here