South Africans often settle for a low level of customer service and expected customer satisfaction, having grown accustomed to receiving the bare minimum from support agents, sales executive and administrative staff.
True customer service was uncommon within the South African business market. Euphoria Telecom has raised the standard on customer service delivery, giving customers an international service experience.
Euphoria realised the importance of building strong customer relationships through customer experiences and changed its approach to engage with customers to find out what makes them happy.
Euphoria approached customer experience from the customer’s perspective, by listening and understanding what customers wanted from the service, product and staff.
Support teams at Euphoria are trained to be proactive, resolution-driven and are required to meet high standards of customer satisfaction.
By designing the product with customer-centricity in mind, the technology itself is customer friendly and delivers excellent customer service every time the system is used.
In seven years, Euphoria Telecom has earned the reputation of delivering remarkable customer experience to 3000 business customers who consider the customer service the main reason for remaining loyal to the brand.
In fact, Euphoria doesn’t lock its clients into long-term contracts, allowing new customers to explore the service and try Euphoria’s technologies with very little risk.
“Customer service for Euphoria extends beyond our customer’s engagement with our support desk or sales agents. True customer service is built into the product itself. We believe that customers should have the flexibility to move to different service providers until they find one that fits their unique business requirements.” says Rafal Janik, COO of Euphoria Telecom.
“Our customer base doubles year on year, simply because we meet their requirements and not out of coercion or the figurative ‘iron cuffs’.”
To find out more about Euphoria Telecom’s customer experience and what makes their approach unique, download this report.
Euphoria Telecoms – Better Communication for Work