Enterprise Cloud PBX

Enterprise Cloud PBX

Euphoria Enterprise Cloud PBX is the latest generation of Euphoria Telecom’s services with the scalability, redundancy, security, and reliability to meet the demanding needs of the enterprise.

As corporate financial and human resources become strained, CIO and CFOs are beginning to look at more cost-effective ways of deploying and managing their phone systems. Cloud voice solutions is witnessing significant adoption in the small business to medium business community, are now being viewed by larger corporations as viable, efficient alternatives to complex, on-premise systems that require a capital financial investment along with knowledgeable staff.

Euphoria Telecom, a leader in Cloud PBX technology, provides an Enterprise Cloud PBX solution that not only meets the critical performance requirements of larger enterprise customers, but enables capabilities, such as distributed deployments, centralised monitoring and control that premise-based systems cannot cost-effectively manage.

With the Euphoria Enterprise Cloud PBX solution, companies get all the advanced features of a traditional PBX (without the capital expense), while enjoying significant savings, increased workflow, functionality and efficiency.

 

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Why our Enterprise Cloud PBX?

System Reliability and Availability

Euphoria Enterprise Cloud PBX services are designed to meet 99. 9% availability. The application software, IP connectivity, and call completion are highly available and reliable.

Disaster Recovery and Redundancy

All Euphoria services are designed with redundant diversity. Euphoria Telecom infrastructure is based at Teraco Data Environments. Euphoria is connected to the backbone of two major voice network suppliers in South Africa.

The whole system design ensures continued availability even with the failure of servers and/or databases. The main data center is a class “A” facilities with full power redundancy, including onsite generator backup.

Access and Security

Euphoria online portal access uses 256bit encryption (look for the green bar in your browser) for client access, the same level as a local Internet banking.

Euphoria also offers a connection using ViBE technology for shared or dedicated connections. This is a VPN tunnel which specifically improves transmission of your calls over the general Internet. There is more on ViBE technology later in this document.

The system is secure, however if your details are compromised or hacked the system has two defence lines.

  1. The Euphoria Cloud system picks up irregular calling patterns similar to that of a hacked account and blocks the calls before they are connected.
  2. Each account has a credit limit which is the last line of defence against abuse of an account. Once a credit limit has been reached, new calls cannot be initiated until the credit limit is increased or a payment is processed against the account.

System Support

Along with our 24/7/365 network operations center, customers are guaranteed efficient and reliable service from Euphoria. Our support hours are Monday to Friday 08h00 to 17h00, after hours support is provided for emergencies, however the network is monitored constantly and any arising problems are dealt with immediately.

Scalability

All of our services are designed to be linearly scalable, meaning you can add as many sites or as many phones at a single site as you want. With no capital, resource, bandwidth, or technical constraints, your growth is boundless, whether you have 100, 1,000, or 100,000+ employees in your company.

 Superior Customer Service

Euphoria is committed to delivering outstanding service and support that is flexible and responsive to customer needs. Technical support is available by telephone, email, and chat at no additional charge for the life of your service. Our online support portal filled with videos and how to information for making use of the system.

Multisite Call Flow Capability

A single unified dial plan is available with our Cloud PBX technology. Multi-office sites can call each other by extension number regardless of their actual physical location within South Africa. There is no charge for calls that are dialled by an extension number.

Call Centre Compatibility

Euphoria Enterprise Cloud PBX has been designed work as a full-featured hosted contact centre. The cloud call center solution is available without any specialized premise infrastructure. The contact centre can be integrated with existing Sip complaint phones and agents can be set up anywhere in the country with nothing more than a Cloud PBX extension and appropriate connectivity.

Pure per second billing

Telecom companies are generally quite creative with their billing processes, with per minute billing, or 30 second increments, as well as connection fees. Euphoria Enterprise PBX is a pure per second billing platform, so if you call for 1 second, you pay for 1 second. It is the most cost effective billing platform available.

Simple Deployment

Our Enterprise Cloud PBX is easy to install, with all maintenance and upgrades performed remotely without user intervention. The Enterprise Cloud PBX enables offices to quickly and easily add extensions nationwide at any location equipped with appropriate connectivity.

Online Telephone Management System (TMS)

With Euphoria’s cutting edge TMS Portal, it’s quick and easy for users to access reporting, call recordings and transactional history. In addition, your administrator can make changes as needed via an administration portal.

With our sophisticated billing process, Euphoria can provide authorized administrators online, real-time access to bills and call detail reports (CDRs). You’ll always know the exact telecom spend and call logs for every user, regardless of where phones are located.

Call centre managers can monitor the call queues, see the status of all agents, dynamically add and remove agents as the needs arise. This can be done from remote locations or onsite, all that is needed is a web browser and an Internet connection.

Application Programming Interfaces (API)

The Euphoria API interface opens up boundless potential to improve workflow and efficiency within your organisation.

The Euphoria has two API versions an XML interface and a C# Sharp DLL, both allow for secure integration of your Cloud PBX with your own in-house systems.

Using the Euphoria API we have completed a full integration with Sales Force, the leading cloud based CRM that can be used with the Enterprise Cloud PBX.

ViBE Technology (Voice over IP Broadband Enhancement)

ViBE is offered by Euphoria Telecom, it is an impressive patent pending technology that aids voice traffic and reduces voice traffic’s bandwidth consumption. ViBE does a few things well, which include:

Creates a Virtual Private Network (VPN) tunnel from your premises to the Cloud PBX environment.

  • Strips the voice packets of repetitive data, leaving only the clean voice packets to travel the journey from your phone to the Cloud PBX.
  • Reduces bandwidth consumption by as much as 70%.
  • Allows for in call failover to an alternate (backup) connection.
  • Allows for RAIN mode where the calls are sent over two connections simultaneously. This allows a lesser technology such as ADSL and 3G to support each other or a broadband connection that is used for voice and data.
  • Allows Euphoria Telecom to consistently monitor the quality and status of the connection.

In our experience ViBE is effective over any copper or wireless connections such as WiMAX, WISP, LTE/4G, Microwave, Diginet, 3G and ADSL.

Contact us for further information