Euphoria might run like it’s on rails, but you’ll always be the conductor
Know your account status anywhere, anytime
Our easy-to-read dashboard page gives you a big-picture summary of your account in a glance. See your call volumes per day, costs and credit status, and even a breakdown of numbers dialled by area code.
Choose how you pay
Pre-paid or post-paid – the choice is yours. Pre-paid airtime means you control exactly how much you spend. Post-paid means you’ll never have to top up. Either way, with your account details available 24/7 online, there’ll be no nasty surprises at the end of the month.
Track your costs Our revolutionary expense tracking functions allow you to track call costs by extension or group of extensions, in real time, wherever you are.
Manage your system from anywhere
With our built-in TMS you’ll be able to manage both your PBX’s high level functions and its day-to-day operations from wherever you are, at no extra cost. Detailed reports, real-time monitoring, call tracking, and trend data are just a few of the tricks up our TMS’s sleeve.
Personalise by choice, not necessity
Euphoria is nearly infinitely customisable, with the TMS giving you complete control over your system’s functionality and personalisation. We’ve made sure it all works perfectly straight out the box, though, so you’ll never have to customise anything you don’t want to.
Hands-on tools to keep things running smoothly, whether you’re on site, or a world away
Help Out, Listen In or Take Part
The Real Time Call Monitor give you three participation options, letting you listen in, help out, or participate in any call your agents are handling – all from the comfort of your own desk. Training new call centre staff has never been easier.
Encourage Agent Self-Management
Give your agents the ability to add themselves to busy queues, remove themselves from quiet ones, or pause for specified reasons like tea breaks. They’ll be able to check the status of their queues at any time and make sure they’re active when and where they’re needed.
Record, store, manage and verify calls
Record calls from any extension, to be stored in the cloud as long as you need them. Recordings are backed up and their authenticity verified, keeping them 100% safe and admissible in court. You can also flag recordings for attention and tag them with written notes, making them useful training and quality-control tools as well.
Centrally control and provision your hardware
No more time-consuming, on-site setups. Euphoria lets you provision all your phone settings and extension assignments remotely. You can even set up custom hardware feature templates, making it as easy to provision a hundred handsets as it is to provision one.
Extend your voicemail functionality
Give your customers the choice to opt out of a queue at any point in favour of leaving a voicemail. Every extension has its own voicemail box, which can be personalised with a unique greeting. Voicemail can be checked telephonically, or delivered as a sound clip to your email inbox.
Create, store and manage your own media
Create your own voice recordings using your handset, or add pre-recorded music or audio files from your computer. They’ll be stored in your Euphoria Media Library to be used in your digital receptionist’s menus, music on hold, and customer announcements. Chop and change them whenever you like.
Our built-in TMS provides extra insight at no extra cost
See who your staff are calling
Outgoing call logs show exactly which extension dialled which number, at what time of day. The call recipients are listed by number, or name if they’re in your address book. You’ll be able to see not just the busiest extensions, but also the most frequently dialled numbers.
Assess your call costs
Outgoing call costs can be viewed by extension, or group of extensions, so you’ll be able to tell exactly which users and departments are costing you the most. You can even export the data into your own spread-sheets, giving you the flexibility to use the information any way you like.
Know the status of your call queues
With Euphoria’s call queue analytics, you can see all the performance details of your queues, including wait times, response times, queue lengths and peak activity periods. Updated in real-time, this can be invaluable in terms of optimising operations and heading off problems before they reach critical points.
Assess the performance of your agents
The Euphoria TMS provides detailed reports on the activity of each extension assigned to a queue, throughout the day. View the number of calls received versus the number of calls answered, as well as average call lengths and total call times. It’s a great tool for assessing productivity and encouraging a healthy work ethic.
See the exact experience each caller has
Route logs trace incoming calls as they run through your system, recording everything from the number the caller initially dialled, to their wait times, transfers, and conversation lengths. You can even see who put down the phone at the end of the call. There’s never been an easier way to pinpoint bottlenecks in your system, or frustrations your clients may face.
Sexy extras: they’re hot and they’re free!
Make some feature code magic
Use feature codes to set up custom functionality and take advantage of some of the niftier tricks in Euphoria’s bag. The codes can be used to implement operational shortcuts internally, or elevate your customers’ experiences in any number of ways.
Ditch the handset
Euphoria has a built-in soft phone for Windows systems, allowing you to make calls from your computer, handset-free. If you’re using Mac, Linux or mobile devices, don’t worry – there are 3rd party soft phone options that integrate perfectly with Euphoria as well. As long as you have internet access, you’ll always be able to stay in touch.