The Business Case for VoIP
Author George Golding, CEO at Euphoria
Voice over Internet Protocol (VoIP) has been a popular choice for larger companies looking to streamline their voice and data communications in the past years, while midsized and smaller companies have been slower to adopt this technology. But the current recession has forced businesses of all sizes to keep costs down and maximize resources, pushing VoIP to the front line for businesses from small offices to major enterprises. It is a future-proof technology; with many companies researching and changing over to VoIP. VoIP is scalable as your company grows. It’s reliable and the technology has been proved around the world.
Many SMME businesses are really struggling to keep costs under control right now. They’re trying to make more use of the resources they already have in place. What Euphoria VoIP based Hosted PBX allows these companies to do is consolidate their traffic from their analogue voice network and route it through an Internet channel and into their office locations, reducing their costs. It’s also a really flexible solution that allows employees who are traveling to have their calls seamlessly follow them, providing more flexibility and capability at a really efficient price point.
There’s a lot of technology that was put in place around 2000 when companies were forced to upgrade their equipment. Now that equipment is nine or ten years old, it’s starting to become obsolete and is getting expensive to maintain. What VoIP offers is an efficient way for a CFO to refresh the technology for the business without spending precious capital. At the same time, once that system is in and the data network and voice network are converged, companies can see significant decreases in overhead for their data and voice telecommunication bills. And since this solution is provided as a service, businesses can have the help they need if they’re struggling with hiring someone or keeping people trained on the technology.
Once business owners examine what their needs are, the direction they want to take the company and what kind of challenges they have in terms of not only technology but also capital. Euphoria can craft a solution based on all of those criteria. Euphoria will need to understand if the company has any unmet needs or challenges. Is the company losing business because its sales people aren’t getting calls on a timely basis? Maybe the company doesn’t feel it’s getting the right price point for what it’s spending on telecommunications or is the company opening a new site and is not sure how to address technology needs.
Not all VoIP service providers created equal. The quality of your VoIP calls is directly related to the network the calls takes place on. Many providers push your calls through grey routes which result in low quality calls. Euphoria’s cloud based business phone systems run on the ECN next generation network. It has a state-of-the-art network operations centre which is capable of monitoring its national voice and data network. The Network Operations Centre (NOC) enables ECN to be more proactive in anticipating, localizing and isolating problems. When problems occur, the activities of the frontline personnel are coordinated and dispatched from a single control point based in Rosebank, Johannesburg. The NOC is also capable of providing an up to the minute, real-time visual summary of the status of the entire network. It operates a converged next generation network over a number of mediums including copper, fibre and microwave. ECN has opted not to build its own network, but rather to lease network capacity from the incumbent operators. The focus is on providing leading-edge services via its IP-based Next Generation Network. The results are crystal clear phone calls locally and internationally.
Company Profile
Founded in 2010, Euphoria is ground breaking provider of VoIP (Voice over Internet Protocol) communication services for small and medium businesses in South Africa. Euphoria powers businesses with its core offering, Euphoria Express PBX, a hosted PBX phone system that provides customers with the quality and reliability of traditional PBX phone systems, with more features, flexibility and cost savings. Euphoria helps businesses compete more effectively by providing them with communication services traditionally reserved for large organizations, at small business prices. View our website at www.euphoria.co.za or contact us on - 087 943-4970 - sales@euphoria.co.za
