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A unique alternative comunications company - Low cost calling, feature rich Hosted PBX - For South Africans by South Africans

Euphoria Enterprise Cloud PBX

Euphoria Cloud PBX offers all the phone system features you would expect in an enterprise phone system. Best of all, we provide those features at a fraction of the cost. Since we own our own Cloud PBX technology, the very best kind of Business VoIP, you can feel confident that all of these features will be available, consistently and reliably. We are constantly working to provide you with new features that give you a competitive edge. All of our new features are available instantly, without any need to to implement changes or upgrades onsite.

Cost per extension per month (minimum of 5)	R 85
Once off PBXSetup fee	R 999
Once off per extension setup fees	R 59

All prices exclude VAT
Discounts available for over 20 to 25 000 extension requirements

Features included in our per extension costs

Cloud environment infrastructure rental
Low cost calling with pure per second billing: See calling rates.
Free inter-branch calling within South Africa
Local Fixed Line Number Portability (LNP): Keep an existing phone number by porting it from your current fixed line provider. (R 250 once off per number)
Web Portal Interface: IT Administrators can configure and manage their own services through an easy-to-use Web interface
Online account management: view real time call records and costs. Download call records as an Excel CSV file.
No long term contracts, all accounts are based on a 30 day notice period
Quick setup and configuration: within 72hrs from paying your setup fees and first months rental

Calling Features

Caller ID/On Call Waiting: Know who’s calling before you answer
Caller ID Blocking. Block Caller ID’s from which you do not wish to receive calls
Call Forwarding: Redirect calls to your mobile or other phone so you don’t miss any calls
Call Forwarding: Redirect calls on busy, or Do Not Disturb
Call Forwarding Follow Me: Have one of your numbers/extensions ring for a period of time and if unanswered forward to a second number and then third and so forth OR all ring them all concurrently
Call Forwarding: Follow Me Based on Caller ID
Inbound Number Tagging: Tag an inbound caller ID for easy reception management for multiple companies..
Call Hold: Easily put a call on hold while you answer another call
Call Transfer: Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly).
Call Conferencing. Join a conference room by dialing a feature code or get transfered in
Call Waiting: Be notified when someone else is trying to call if you are already on a call
Do Not Disturb: Callers go directly to voicemail or call fwd when you don’t want to be disturbed
Call Logs: Access detailed call records by extension or account

Voicemail Features

Password Protected Voicemail: Prevent unauthorized access to voicemail
Voicemail Greeting Options: Unavailable / Personal Message
Voicemail to Email: Receive voice messages as a .wav file (or “audio file”) attached to an email

Virtual Extensions

Used for Pin Dialing
Used for Cellular/Mobile Sip Extensions
Used for multi device extensions

Unified Inbox Features

Single Unified Inbox Access: Manage your voice, fax (paperless fax optional extra), and email messages from a single inbox in your standard email client application.

Digital Receptionist (IVR)

Multi level IVR menu management
Manage multiple IVR menus for different Inbound DIDs
Day and Night Mode Schedule: Create different greetings according to time of day and day of week
Custom Greetings: Upload third-party professional greetings to use as Digtial Receptionist greetings

Hunt Lists / Ring Groups

Ring groups. Simultaneously ring a set of phones based on a DID
Hunt lists: Set a linear line of ring groups (1 extension or many) for a period of time, before transferring to a second and third ring group etc.

Media Management

Custom Music-on-Hold
Custom Digital Receptionist Recordings
Custom voicemail messages

Call Center Features

ACD Queues
Orderly Queue Handling
Periodic announements
Round robin, extension with least calls, ring all and more

Call Restrictions

Limit an extension to fixed line call only
Limit an extension to local South African calling only
Custom restrictions creation (request quote)

Call recording (extra fees apply)

Blanket or adhoc call recording
Secure call recording storage
Archiving call recordings over 1700hrs

Online Telephone Management System

Real time outbound call details records
Actual billed cost per outbound call
Outbound call source listed by extension
Outbound call source lists for virtual extensions
Extension manager
Transactional and invoice history
Access, search and download call recordings
Personal profile editing
Detailed call analytics (Coming September 2012)

ViBE (Up to 40 calls over a single ADSL line) Hot!

Dynamic compression for voice traffic.
Business quality voice traffic on shared voice/data lines
Prefect replacement for a PRI with 30 channels
Increased security for voice traffic
Utilises secondary bandwidth for auto fail over
ViBE operates over wireless links
ViBE typically reduces jitter to sub 1ms

API (Application Programming Interface)

256bit secure API access to your PBX
Call orignation / place call
Get full sip status
Get simple sip status
Get calling credit limit
Get current calls
Get queued calls

Porting, Numbers and Faxes

Geographic number porting
Extra DID numbers 087 or Geographic 021, 010, 012, 051, 041, 023, etc
Fax to emai numbers
No faxing over VoIP lines - rather SCAN and E-MAIL.

If your a Small and Medium business learn more about our cost effective Express PBX version here.

*Note: The features and pricing mentioned in this document are subject to change without notice.
**Please see our services pricing matrix for detailed pricing here

Ready to put Euphoria Cloud PBX to work — quickly, and with no hassles? Request a quote here