Why Use Euphoria?
Euphoria's ground breaking cloud based telephony system is bringing VoIP to the SMME market at mass, making it accessible for South Africans to benefit from VoIP based telephony.
How to Decide if Euphoria’s VoIP Solutions are Right for Your Business
Voice over Internet Protocol (VoIP) has been a popular choice for larger companies looking to streamline their voice and data communications in the past years, while midsized and smaller companies have been slower to adopt this technology. But the current recession has forced businesses of all sizes to keep costs down and maximize resources, pushing VoIP to the front line for businesses from small offices to major enterprises. It is a future-proof technology, it seems everything is changing over to IP. VoIP is scalable as your company grows. It’s reliable and the technology has been proved around the world. There are a lot of reasons that VoIP is a really strong solution to consider.”
Why does Euphoria Cloud PBX make sense for so many companies?
Many SMME businesses are really struggling to keep costs under control right now. They’re trying to make more use of the resources they already have in place. What VoIP allows these companies to do is consolidate their traffic from their voice network and their data network onto one pipeline into their locations, reducing their costs over time. It’s also a really flexible solution that allows employees who are traveling to have their calls seamlessly follow them, providing more flexibility and capability at a really efficient price point.
How cost efficient can a VoIP solution really be?
It all depends on what the business is paying today and what it’s done to optimize its network and equipment. We’ve seen companies save more than half of their voice and data expenses. That’s pretty unusual, but it’s happened. It really depends on the type of VoIP solution you choose that will determine how much and how fast you will save.
- A VoIP trunking solution allows a business to avoid upfront capital expenditures by using its current equipment. The investment isn’t as significant, so the return is quicker; however, the long term maintenance and management of an older phone system can add up.
- The other option is a the Euphoria Cloud PBX solution, which is when a Euphoria provides the customer with an IP enabled phones, which is configured and managed by the provider. By having the provider supply and manage the equipment, a business is eliminating expenses associated with maintaining and managing that equipment itself.
- Businesses can take this one step further by using an equipment leasing program from Euphoria that allows them to lease IP-enabled phones for a monthly cost instead of an upfront capital expenditure.
The question for each business is whether it wants to pay more monthly and have a completely managed solution or can it afford to have a staff manage and maintain its current system? The cost benefits of VoIP really come down to how each business wants to spend its money.
What’s driving the need for a switch to Euphoria Cloud PBX?
There’s a lot of technology that was put in place around 2000 when companies were forced to upgrade their equipment. Now that equipment is nine or ten years old, it’s starting to become obsolete and is getting expensive to maintain. What VoIP offers is an efficient way for a CFO to refresh the technology for the business without spending precious capital. At the same time, once that system is in and the data network and voice network are converged, companies can see significant decreases in overhead for their data and voice telecommunication bills. And since this solution is provided as a service, businesses can have the help they need if they’re struggling with hiring someone or keeping people trained on the technology
How can a company know if Euphorias Cloud PBX is right for its needs?
Once business owners examine what their needs are, the direction they want to take the company and what kind of challenges they have in terms of not only technology but also capital, Euphoria can craft a solution based on all of those criteria. Euphoria will need to understand if the company has any unmet needs or challenges. Is the company losing business because its sales people aren’t getting calls on a timely basis? Maybe the company doesn’t feel it’s getting the right price point for what it’s spending on telecommunications or is the company opening a new site and is not sure how to address technology needs.
Euphoria's Next Generation Voice Network
Euphoria’s cloud based telephone systems run on the ECN next generation network.
It is a state-of-the-art network operations centre which is capable of monitoring national voice and data network. The Network Operations Centre (NOC) enables ECN to be more proactive in anticipating, localizing and isolating problems. When problems occur, the activities of the frontline personnel are coordinated and dispatched from a single control point based in Rosebank, Johannesburg. The NOC is also capable of providing an up to the minute, real-time visual summary of the status of the entire network.
It operates a converged next generation network over a number of mediums including copper, fibre and microwave. ECN has opted not to build its own network, but rather to lease network capacity from the incumbent operators. The focus is on providing leading-edge services via its IP-based Next Generation Network.
The Next Generation Network that enables Euphoria's ground breaking cloud based VoIP telephony solutions.
