Find out about Euphoria’s reseller program
Our VOIP reseller opportunity
Resellers are a critical component of the customer experience and enable us to meet customer demand nationally. We depend on our resellers to provide
- Local customer relationships and expertise.
- Personalized reach including installations, onsite support and training.
- A broad set of complementary cloud services such as e-mail, online backup and to manage required connectivity.
Cloud Voip Resellers provide essential services that allow customers to take maximum advantage of the Euphoria Cloud PBX services, ease the initial setup, migration, customization, and ongoing user experience.
What do I get?
The reseller( TMS) management console allows resellers to centrally manage all customer accounts, view invoice history and handle billing
Resellers receive 30% off our Cloud PABX service fees including:
- Extension service fees
- Call recording service fees
- DID service fees
Resellers receive up to 15% discount on their customers’ outbound calling costs
- 0 – R 5000 total outbound calling costs = 0%
- R 5 001 t0 R15 000 total outbound calling costs = 10%
- R 15 001 + total outbound calling costs = 15%
All discounts are limited to a maximum of 50% of gross profit earned by Euphoria Telecom.
Tools and training
Included in the program costs is up to 4 hours of one on one online training. Support documentation and online videos are made available to assist with best practices and configuration settings.
Certified Resellers receive an official Euphoria Authorised Reseller badge for use in sales and marketing materials. Resellers are also listed in our Partner Directory visible to potential customers nationally.
Upon joining and paying for the program, every reseller receives support to assist them with everything from on-boarding to resolving customer issues.
Join a growing network
Euphoria has grown exponentially for 4 years running with no sign of abating. Join a growing community of cutting-edge resellers that are already helping businesses make the transition. Become part of the future…
What is expected of me?
Find new customers
Lead generation, marketing and leveraging your local network and customer base are critical in building a successful Euphoria reseller income stream.
Manage the entire network
Resellers maintain full ownership of the billing relationship with their customers, just as you are used to with most on-premise technologies. This helps you maintain your central relationship with customers. We simply send you an invoice for each customer at the end of each month listing the license and call usage charges for your customers.
Beyond billing, Euphoria Resellers manage the entire customer relationship, including change management, support and communications. This flexibility enables partners to cleanly package an entire experience together with product and services.
Provide Value Added Services
Differentiate yourself by providing solutions that bring unique value to your customers such as consulting, deployment, training, change management, support, vendor integration, security and more.
Source and sell required hardware
As a Euphoria Reseller you are responsible for sourcing approved IP phones, vibe routers, LTE or ADSL network routers and and other equipment that is required by your customers. Euphoria does not provide any hardware to the resellers, Euphoria provides the Cloud PABX platform and support to the Resellers.
A good understanding of the last mile and networking
When providing Cloud PABX services the most important aspect is managing the connectivity of the phones to the Cloud PABX environment. These run on a customers local network and then over a dedicated or prioritised connection. To do this resellers need a good understanding of local networks, Internet connectivity and basic routing. If your application is accepted a follow up stage is to answer some online questions around network setups and connectivity.
Customer service and retention
The Euphoria brand is synonymous with excellent customer service and integrity. We expect the same level of service to be delivered from our resellers. Dissatisfaction from reasonable end user customer’s will lead to evaluation of your reseller status.
Euphoria has an end user customer retention track record of 97%. Less than 80% customer retention rate per year could lead to loss of your reseller status and no reseller discounts on new end user Cloud PABX accounts as well as the reseller’s own Cloud PABX account.
Call quality and a reliable service is dependent on the last mile connectivity more than 90% of the time. As a reseller, it is critical you take our advice and implement appropriate connectivity for voice. If you look after the connectivity and respond to customer support swiftly, you will have satisfied customers.
How do I apply
complete the application
The first step in the process is to fill out the application form. Note that there is a once off fee of R 3000 excluding VAT to join the Euphoria Reseller Program. The fee is only payable if you are accepted into the program. The fee includes 8 hours of one on one online training within a period of 30 days.
qualify for the program
To qualify for the program, your registered company must:
- Have a current customer base that it is servicing.
- Be providing your customers with IT related services and support
- Sign up with distributors for purchase of Yealink IP phones and other necessary equipment.
- Have a good understanding of and be willing to learn about networks and connectivity in respect of voice traffic to ensure the customer has a good call quality and overall experience.
pass a credit check
Once your application has been accepted and you have paid the program fee, we will run a credit check on your company . This will take 5-10 business days. Upon completion of a successful credit check, we will offer you an official reseller legal agreement.
Roles and responsibilities
As trusted technology advisors, you play the pivotal role of helping your customers get the best out of Euphoria and complementary cloud services. Euphoria provides you with the tools, technology, training and support to help make your service business successful. But it is you, not Euphoria, that has the relationship with your customers. Bringing the benefits of our Cloud PABX platform to your customers will strengthen and deepen the trust that they have in you.
Euphoria's relationship with you the reseller
- Euphoria bills you at discounted pricing
- Euphoria supports you on technical issues unsolvable through normal methods provided in the inital training and online help resources found at http://support.euphoria.co.za
- Offers you a credible platform and brand, locally developed and supported here in South Africa.
- Euphoria ensures you are capable of covering your liability of all your customers combined.
your relationship with your customers
- Tailor a solution including hardware, connectivity and PABX setup for your customers.
- Provide the customer with orientation, training, change management and support.
- Own and manage all invoicing and receive payments directly from customers.
- Source, setup and sell all necessary hardware to implement the service properly.
- Use routers, equipment and VoIP phones that are on the Euphoria approved hardware list.
- Source and install suitable connectivity for voice traffic. (See our connectivity guidelines here)
- Setup static routes on the phones or routers to ensure voice traffic uses the dedicated connection for voice.
Every part of Euphoria Telecom – hardware, software, and staff – is run through stringent quality control procedures to ensure we deliver not just a world-class product, but world-class service as well.
Is there a cost to join Euphoria's reseller program?
Yes there is a once off cost of R3000 excluding VAT.
which segments can I sell into?
Euphoria Resellers can sell to commercial companies with up to 250 employees and educational institutions. For opportunities above 250 employees or government institutions, please connect with your channel manager, as these require a special approval from Euphoria.
How do i know Euphoria won't take my customers?
Our reseller program is designed to place our resellers in control of the customer relationship, from invoicing and pricing to installation and support, customised services, and communications. Our focus is on building a best-in-class product and allowing our resellers to deliver a best-in-class experience.
What technical knowledge will i need to resell Euphoria?
There are 4 main areas you and your employees will need to be proficient.
- The Euphoria Cloud PABX – Setup, configurations and trouble shooting.
- Connectivity – using suitable connectivity for voice is critical to the success of any Euphoria Cloud PABX installation. You will need to be able to consult and either sell or suggest appropriate connectivity in respect of their location.
- End user premise equipment setup and configurations. This will include IP phones, routers and switches.
- Local Area Networks and ViBE Technology – You will need to know basic networking such as DHCP, Static Routes and VPN setups and routing.
Euphoria will provide training, information and best practices for all of the above.
do i have to make a big upfront investment?
There is a R3000 initial program fee which is mainly to cover the initial training. Beyond that your main investment will be in time, working with the system to fully understand the PABX and the critical nature of last mile connectivity. You will need cash flow to purchase equipment, routers and demo equipment.
How does billing work once i become a reseller?
Euphoria invoices your company, your company invoices your customers.
Every PABX account will have its own invoices and transaction history made out to your company. You are invoiced on the 15th of every month for the calls made from the 15th of the previous month to the end of the 14th of the current month. You are also charged for PABX service fees for the month ahead. Your invoices are discounted according to your contract with us from our standard retail rates.
Where do i get training on the system and best practices?
You will be given 4 hours of one on one training as well as support documentation and access to our support portal for recommended connectivity methods and configurations.
who provides end user (customer) support?
Your company is entirely responsible for the customers’ support and service, Euphoria will not assist your customers as they will be referred to your company for swift assistance.
what support do i receive as a reseller?
Euphoria will support you once your company has exhausted all normal methods of troubleshooting including referring to our growing solution database and help guidelines.
how do SLA's work as Euphoria provides the product?
The Euphoria SLA is available in the standard Customer Service Agreement that you sign as well as the reseller contract. You can mirror the SLA offering to your customer base, as Euphoria is taking the majority of the risk upfront.
Why does euphoria have to run a credit check?
Our reseller program is designed for resellers to continue to own the relationship with their clients, while we maintain a billing relationship with our resellers. If the financial relationship between Euphoria and the reseller goes bad, this can ultimately result in a poor customer experience.To minimise the likelihood of these complications, we require that each reseller applicant be offered credit terms by Euphoria before being approved for the program.
what are the requirements to pass the credit check?
You must have a legally registered business with an established credit history otherwise you have to pay a deposit from 50% to 100% of your required credit limit depending on your credit status.
what if i am a sole proprietorship?
Sole proprietors who satisfy the requirements above will be considered for credit terms. Sole traders and proprietors who don’t have a legally registered business or who are trading under their own name, a DBA, or a fictitious name, will not be granted credit terms with Euphoria.